dkk11 Privacy Policy

1. Introduction

dkk11 is a trusted online entertainment platform in Bangladesh. This privacy policy describes in detail how we collect, store, use, and protect the personal information you provide when using our website and related services.

By registering on our platform or using our services, you are considered to have agreed to the terms of this policy. dkk11 always follows applicable data protection laws and internationally recognised practices to ensure your information is properly protected.

If you have any questions after reading this policy, please contact our support team.

2. What Information We Collect

dkk11 may collect information about you in several ways. Details are described below:

2.1 Information You Provide Directly

When you create an account or use services on dkk11, we collect the following information:

• Full name and date of birth
• Mobile number and email address
• Documents required for identity verification (national ID card or passport)
• Payment-related information — such as bKash, Nagad, or Rocket account details
• Transaction history and deposit/withdrawal details

2.2 Automatically Collected Information

When you visit our website, some information is collected automatically:

• IP address and device type
• Browser type and version
• Date and time of visit
• Which pages were visited and how long you stayed
• Referral source (which site or link you came from)
• Information collected through cookies and similar tracking technologies

2.3 Information Received from Third Parties

For identity verification or fraud prevention purposes, we may sometimes receive information from trusted third parties. In such cases, the relevant third party is responsible under their own privacy policy.

3. Purpose of Using Your Information

dkk11 uses your information only for specific and legitimate purposes. Your information is not used for any unnecessary or unauthorised purpose.

The main purposes are listed below:

• Enabling account creation and management
• Processing deposits, withdrawals, and other transactions
• Identity verification and age confirmation (complying with the 21+ rule)
• Platform security and fraud prevention
• Meeting legal and regulatory obligations
• Providing customer service and technical support
• Running responsible gaming programmes
• Improving platform performance and analytics
• Customising services according to your preferences

4. Cookie Policy

Cookies and similar technologies are used on the dkk11 website. Cookies are small text files stored in your browser that help our platform remember your visits.

4.1 Types of Cookies

• Essential Cookies: Essential for maintaining login sessions and security. These cannot be turned off.
• Functional Cookies: Used to remember your preferences and settings.
• Analytics Cookies: Used to measure website usage and make improvements.

You can control or delete cookies by changing your browser settings. However, disabling certain cookies may mean some platform features do not work properly.

5. Information Sharing and Disclosure

dkk11 does not sell or rent your personal information to third parties. However, information may be shared in a limited way in the specific circumstances below:

5.1 Service Providers

Trusted third parties are engaged to provide services such as payment processing (bKash, Nagad, Rocket), technical infrastructure, and identity verification. These parties may only use the information for the designated purpose and are bound by contractual confidentiality obligations with us.

5.2 Legal Obligations

Information may be disclosed where necessary to meet a legal obligation, carry out a court order, or respond to a legitimate request from a government authority.

5.3 Fraud and Misconduct Prevention

To protect the platform and other users, relevant information may be shared with the relevant authorities to prevent fraud, money laundering, or any other unlawful activity.

6. Data Security Measures

dkk11 applies industry-standard technical and administrative measures to protect your information. Our security infrastructure is described below:

• SSL/TLS Encryption: All data transmitted between your browser and our servers is secured through SSL encryption.
• Encrypted Data Storage: Sensitive information stored on our systems is kept in encrypted form.
• Access Controls: Only authorised staff have limited access to the information they need.
• Regular Security Audits: System vulnerabilities are identified and resolved promptly.
• Secure Payment Gateway: All financial transactions are completed through a secure payment gateway.
• Staff Training: Our team members receive regular training on data protection.

While we take the highest security measures, no digital system is completely free of risk. You are encouraged to report any security concerns to our support team immediately.

7. Data Retention Period

dkk11 retains your information only for as long as necessary. The retention periods for different types of information are listed below:

• Active Account Data: Retained for as long as the account remains active.
• Closed Account Data: Kept for the period required to meet legal and regulatory obligations.
• Transaction Records: Retained for the period required under applicable law.
• Customer Service Communications: Kept for the appropriate period for service improvement and dispute resolution.

Once the retention period ends, data is securely deleted or anonymised.

8. Your Rights

dkk11 respects your rights over your personal information. You may exercise the following rights:

8.1 Right to Access

You may request to know what information we hold about you. After verification, we will inform you within a reasonable time.

8.2 Right to Correction

If there is any inaccuracy or incompleteness in your information, you may request a correction. Once correct information is provided, we will update it as soon as possible.

8.3 Right to Deletion

In certain circumstances, you may request that your information be deleted. However, where there is a legal obligation or ongoing dispute, it may not be possible to fulfil this request in full.

8.4 Right to Object to Processing

You may object to certain types of data processing. If you request to stop marketing communications, we will action that as soon as possible.

8.5 Right to Data Portability

You may request the information we hold about you in a structured, machine-readable format. Contact our support team for more details about this request.

9. Protection of Minors

dkk11 is a platform operated exclusively for adults. No person under the age of 21 may use our services. We do not knowingly collect any information from minors.

If you suspect that a minor is using our platform, please notify us immediately. The relevant account will be closed and appropriate steps will be taken to delete the associated information. Age verification at the time of registration is a mandatory step for us.

10. Third-Party Links

dkk11 may in some cases contain links to third-party websites. Clicking these links will take you outside our platform and the privacy policy of that website will apply. dkk11 is not responsible for the protection of your information on third-party websites.

You are advised to carefully read the privacy policy of any third-party service before using it.

11. International Data Transfers

To operate our services, data may sometimes be processed or stored on servers located in different countries. Wherever data is transferred, dkk11 ensures that through the necessary agreements and technical safeguards, your information remains protected to the standards of this policy.

12. Changes to This Policy

dkk11 reserves the right to update this privacy policy as needed. You will be notified of any significant changes by email or through a notice on the platform.

If you continue using the platform after any changes, you will be considered to have consented to the updated policy. The latest version of this policy will always be available on this page. You are advised to visit this page regularly.

13. Responsible Gaming and Data Protection

To ensure responsible gaming, dkk11 may monitor your gaming behaviour. If signs of risk are identified in a user's gaming behaviour, the person concerned may be contacted regarding support or setting limits.

Information used for this purpose is used solely for your wellbeing and to meet the platform's responsible gaming obligations. For more details, please read our Responsible Gaming page.